Customer Support Specialist
VirtualVocationsHialeah, Florida, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an Omnichannel Customer Support Specialist II.
Key Responsibilities
Provide empathetic and solution-oriented support to clients and providers via email, chat, and phone
Troubleshoot and address platform issues, facilitating communication between clients and providers
Advocate for clients by identifying friction in customer experience and suggesting improvements
Required Qualifications
Passion for creating exceptional customer experiences
Ability to thrive in a dynamic and evolving environment
Proven ability to handle a high volume of customer interactions
Understanding of active listening techniques
Familiarity with technology and standard troubleshooting procedures
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Customer Support Specialist • Hialeah, Florida, United States
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