Customer Support Specialist

Playbypoint is an all-in-one club management software for racquet sports facilities. Our platform simplifies operations for tennis, padel, and pickleball clubs by centralizing court booking, member management, and payment processing into a single, intuitive system.

About Playbypoint

We're a fast-growing startup on a mission to turn every court into a catalyst for connection and every club into a community. Our innovative enterprise software solutions empower clubs, players, and coaches in the racquet sports world. We're backed by top investors, trusted by leading clubs, and scaling fast. We're looking for passionate individuals who embody our values to help us revolutionize the industry.

About the Role

As a Support Specialist, you will be a vital part of our mission to ensure our clubs get the absolute most out of our platform. You'll be the friendly and knowledgeable guide, assisting clients, troubleshooting issues, and ensuring a seamless and positive experience with our products and services. This is an opportunity to make a significant impact in a cutting-edge industry if you're enthusiastic about sports, technology, and delivering exceptional support. This role is based in Miami and requires working from our Coconut Grove office full-time.

What You'll Do

• Manage tickets and common questions within Intercom, via email, or from our our website, to deeply understand club needs and provide effective solutions.
• Troubleshoot and resolve customer issues efficiently , ensuring quick and satisfactory outcomes.
• Proactively contribute to a culture of continuous improvement by developing customer support best practices and resources, keeping support databases updated.
• Collaborate with cross-functional teams to address complex technical problems and ensure seamless customer experiences.
• Maintain accurate records of customer interactions and support requests.
• Become a product expert and help our clubs navigate and utilize our software solutions effectively.

You're a Great Fit If You Have :

Why Join Playbypoint?

Ready to serve up some serious support? If you are a self-motivated individual with a passion for customer success and racquet sports, we want to hear from you. Apply now and let’s change the game together.