Manufacturing Inside Sales Order Management Specialist

What your day looks like

As the primary link between Argon Industries and our business customers, you start your day reviewing overnight emails, confirming details, and entering new purchase orders into our company ERP with precision. You track open orders, check production status in our manufacturing software, and proactively reach out to customers with updates. When priorities shift, you re-sequence your workload to keep deadlines on target. Throughout the day, you coordinate order changes with production, scheduling, and shipping, maintain key databases, and handle phone and email inquiries with a strong sense of urgency.

In the afternoon, you may tackle an Excel assignment, assemble data for sales forecasts to support material requirements and scheduling, and prepare periodic activity and expense reports. You keep our Inside Sales Work Instructions current and clear, documenting process tweaks so the team stays aligned. Before you wrap up, you ensure no message is left unanswered and every order detail is accurate.

Core responsibilities

• Serve as a proactive, open communicator with business customers to build relationships and ensure parts are delivered as promised.
• Enter customer orders accurately and efficiently in the company database / ERP.
• Monitor and track orders from entry through fulfillment; provide timely status updates.
• Perform maintenance within manufacturing software and related databases as needed.
• Prioritize tasks to meet customer needs and order deadlines.
• Communicate order changes and other critical information to the right departments quickly and accurately.
• Respond promptly to phone calls and email inquiries.
• Complete miscellaneous Excel projects and data tasks as assigned.
• Provide data and sales forecasts to support material requirements and production scheduling.
• Prepare and submit periodic reports covering activities, sales volume, expenses, and related metrics.
• Revise and maintain current Work Instructions for Inside Sales processes.
• Perform all other duties as assigned.

Qualifications