HVAC Technical Support Group FTKKT Chillers USA • Wood Dale, IL, US
HVAC Technical Support Group FT
KKT Chillers USA • Wood Dale, IL, US
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job_description.job_card.job_descriptionAssist and support our US based service team with any Technical, Quality or Engineering related issues. Provide after-hours technical phone support (via 24-hour hotline) on a rotating schedule (typically 1 week per month). Accurately complete all paperwork so that any warranty claims are traceable to the correct work order / serial number as applicable. Make travel arrangements and coordinate service visits for startup of new equipment, assist with escalated service events or warranty service repairs. Ensure timely and accurate reporting of all service events, startups and warranty service repairs. Including providing detailed and accurate trip reports for any site visits. Ensure all checklists (Pre-startup, Commissioning and Planned Maintenance) are reviewed and uploaded to our Service Database. Answer phones and retrieve voicemails. Read and respond to emails. Represent KKT chillers in a professional manner while interacting with our customers. Adhere to our company's ISO requirements and procedures. Other duties as assigned. Self-Starter, able to work with minimum supervision. Performance driven - willing to seek answers, solve issues, learn new requirements. Strong technical capabilities Experience troubleshooting and making repairs to HVAC-R equipment Experience with troubleshooting, diagnosing and making repairs to electrical equipment and working with industrial controls. Familiarity with Programmable Logic Controllers (PLCs) Experience working with closed loop, pressurized fluid systems Experience with chillers and / or other industrial equipment. Exceptional communication skills, written and verbal Working knowledge of MS office products (Excel, Word, PowerPoint, Access, etc.) Experience with Salesforce and QuickBooks Team oriented, but also independent whenever required Minimum 2-year degree or at least 3-5 years in a similar position in the chiller industry. HVAC-R certification EPA Certification - Universal Valid Driver's license Office - 85% / Travel - 15% Full time salaried position with a competitive salary 401K with a 4% company match Excellent benefits including BCBSIL PPO or HMO, vision, dental, disability and life insurance Paid vacation, personal days and 10 holidays a year Tools and equipment necessary to perform job duties Opportunity to work with a growing company
EXPERIENCED HVAC-R / CHILLER TECHNICIAN
KKT chillers is a global supplier of process fluid chillers and has provided customers with specialized cooling solutions for more than 30 years.
We have an immediate opening for an experienced HVAC - Refrigeration technician to join our Technical Service team!
The ideal candidate would have 3-5 years of hands-on experience working with process fluid chillers or similar commercial refrigerant equipment.
THE CORE RESPONSIBILITIES OF THIS POSITION ARE AS FOLLOWS :
- Provide prompt, courteous and professional support to our customers and contracted service providers working on our behalf
- Communicate with team members and outside service vendors to ensure the quality of services performed. Our goal is for all work to be completed correctly the first time - eliminating the need for call backs / repeat visits.
- Provide timely updates of any findings, follow-up work, or parts needed for Warranty, Contract or T&M calls - noting the urgency of the repair and any downtime that may be required.
- Assist with inspections of incoming products, programming controllers, testing / repairing equipment and assisting Quality Coordinator with root cause analysis of returned products.
GENERAL TASKS ARE, BUT NOT LIMITED TO :
PERSONAL SKILLS
Ability to read and understand drawings, schematics and other technical documentation to support our equipment.
EDUCATION / GENERAL REQUIREMENTS
TRAVEL
WE OFFER
J-18808-Ljbffr
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Technical Support • Wood Dale, IL, US
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