Customer Care Representative

A company is looking for a Customer Care Representative for SHP Operations, working remotely on a per diem basis during the day shift.

Key Responsibilities

Facilitate communication between members, providers, and internal departments regarding plan products and services

Provide accurate information and resolve inquiries related to benefits, claims, and enrollment

Document interactions and assist with member education on health coverage and services

Required Qualifications

High School Diploma or Equivalent

Less than 1 year of experience as a Customer Call Center Representative, with a minimum of six months required

Medical office certification, including knowledge of medical terminology, preferred

Associate's degree in business administration or health care administration preferred

2 years of customer service or medical office experience preferred