Member Services Rep -AACU Mortgage Servicing-10618

Job Title :

• Member Services Rep-AACU Mortgage Servicing Job Type : W2 Contract Job Duration : 3-4 month Job Location : Fort Worth, TX 100% on-site Job Purpose Responsible for providing cross functional support in the Mortgage Servicing department at American Airlines Credit Union.
• Principal Duties and Responsibilities Set-up new loans in the FICS servicing system Handle property tax / insurance policy issues and provide service to members’ questions regarding their property tax or insurance policy Track and log legal documents related to mortgage processing Prepare and image documents for record retention Provide requested payoffs to members, loan officers, and other lenders Review account information with members and requests corrections as necessary Process legal documents when mortgage is paid in full Perform other duties as assigned The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
• Minimum Qualifications High school diploma or GED Previous customer / member service experience Preferred Qualifications College degree in relevant field or equivalent relevant industry experience Previous experience handling mortgages Previous banking or Credit Union experience Experience with Episys Knowledge, Skills & Abilities Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team Skilled in above average interpersonal and communication skills and professional telephone manners Ability to effectively communicate with all levels both verbally and written Ability to speak, read, and write Spanish is a plus Ability to work well under deadlines and high-volume pressure Ability to work in a diverse work environment Ability to quickly learn and adapt well to change Ability to self-motivate with strong organization skills and capacity for attention to detail Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks Powered by JazzHR