Operations Manager
The Grounds GuysMcHenry, IL, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionOverall Operations : Direct daily operations of landscaping and snow crews, ensuring jobs are completed safely, on schedule, and with high quality. Crew Leadership & Development : Manage hiring, training, scheduling, and performance evaluations; foster a positive company culture and ensure safety training is followed. Customer Service & Growth : Build strong customer relationships, resolve service concerns, and identify opportunities for upsells or additional services. Business Support : Support the General Manager with marketing efforts and step into leadership when the GM is unavailable. Snow & Ice Management : Administrative & Reporting : Track job hours, gross margins, crew productivity, and payroll reporting; maintain a neat and supplied shop / office facility. Attendance and leadership presence. Budget vs. actual hours on landscaping and snow jobs. Return rates (rarely needing to redo work). Crew retention and seasonal availability. Customer retention and satisfaction. Safe, efficient snow event response and clear communication during storms. Full use of franchise systems, software, and reporting processes. Proactive leader with strong work ethic and self-starter mentality. Knowledge of landscaping equipment and snow removal equipment (mowers, plows, skid steers, loaders, spreaders, etc.). Ability to work extended shifts during snow events (Nov–Apr availability required). Willingness to obtain certifications and licenses within 6 months if required. Clean driving history with experience pulling trailers. Competitive salary based on years of experience. Bonus and commission opportunities tied to performance and growth. 401(k) with company match (safe harbor plan). Paid holidays and flexible paid time off. Opportunities for training and advancement within the Grounds Guys system.
Operations Manager – Landscaping & Snow Services
Here’s the deal : we’re awesome at taking care of our customers and providing exceptional residential and commercial lawn care, landscaping, and snow services. But that only happens because we have amazing people like you on our team. If you’re ready to take the next step in your career to become an Operations Manager of landscapers, or you’re already successful at being a supervisor, then we want to talk with you.
At Grounds Guys, we’re more than just “the lawn guy.” We’re a dedicated team of lawn care, landscaping, and snow management experts that know how to make a great first impression. From the professional appearance of our crews to the attention to detail we give every job, we stand by our Neighborly Done Right Promise every time.
We’re looking for someone ready to take a step forward in their career as an Operations Manager — someone who thrives in both the growing season and during the demands of snow and ice management.
Is this right for you?
- You are passionate about serving others, including your crew, the customers, and the community.
- You love the business side of business and enjoy assisting with routing, scheduling, quality control, and covering when leadership is out of the shop.
- Dealing with staffing issues is part of the job, and you take it on as a challenge to assist in hiring and retaining the best crews.
- You see customer service issues as an opportunity to turn every customer into a raving fan.
- You pride yourself on your communication and are exceptional at getting the work done no matter what it takes.
- You’re prepared for the unique challenges of snow operations — long hours, fast decisions, and coordinating crews like an emergency response team.
Your Responsibilities as an Operations Manager
Coordinate manpower and equipment deployment during snow events.
Oversee safe and effective use of plows, skid steers, loaders, spreaders, and deicing materials.
Step into the field when necessary to lead crews and ensure routes are completed on time.
Plan for emergency response and long shifts during peak storm events.
How We Measure Success
Job Requirements
Benefits & Pay
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Operation Manager • McHenry, IL, US
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