Analyst, Technical (Knowledge Mgmt & Digital Support)

Analyst, Technical (Knowledge Mgmt & Digital Support)

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The Technical Analyst will be the knowledge management expert driving T-Mobile's digital-first support experience. This role will design and maintain high-quality knowledge articles that serve two critical audiences : employees seeking self-service answers and fix agents handling advanced troubleshooting.

Equally important, this role will focus on optimizing content for agentic AI chatbot ingestion, making the bot the natural first stop for employee support. With an understanding of how AI bots learn, interpret, and deliver knowledge, the analyst will establish formatting standards and champion adoption of enterprise-wide knowledge practices.

Job Responsibilities

• Technical Writing & Communications

Curates, writes, and maintains high-quality knowledge articles that empower employees to self-serve and enable fix agents with advanced troubleshooting.

Solutions analysis and Design

Project Engagement

Solution Planning

Education and Work Experience

Bachelor's Degree in Computer Science or a related field. In lieu of degree, equivalent industry experience may be considered. 2-4 years Related work experience.

Knowledge, Skills and Abilities

Licenses and Certifications

Base Pay Range : $69,000 - $124,500. Corporate Bonus Target : 10%.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.

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