Customer Service Representative III

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The Customer Service Representative III is responsible for managing order processing and order fulfillment for both large and small OEM customers and aftermarket distributors within the aerospace and defense industry. This role requires a strong customer-centric approach, ensuring high levels of satisfaction through proactive communication, issue resolution, and relationship management. Qualified candidates must be able to work a hybrid schedule at our Bloomington, MN office.

Role Responsibilities :

Process and manage customer orders accurately and efficiently, ensuring timely delivery and alignment with customer requirements.

Serve as the primary point of contact for assigned accounts. Build and maintain strong relationships with key customer contacts by understanding their business needs and expectations.

Collaborate with internal departments-including operations, manufacturing, and quality-to resolve customer concerns and implement corrective actions when necessary.

Anticipate customer needs and provide timely updates regarding order status, delays, or changes. Ensure clear and consistent communication both internally and externally.

Take ownership of assigned customer accounts to under the customer from their business, priorities and expectations.

Follow established procedures to ensure compliance with AS9100 and / or ISO quality standards. Maintain accurate documentation and records in accordance with certification requirements.

Manage and maintain technical data related to customer part numbers, ensuring accuracy and accessibility for order processing and support.

Provide customer-specific work instructions and support peer education to ensure team alignment and successful execution of customer orders.

Minimum Qualifications :

2+ years of customer service or account management experience

Proficiency in ERP (preferably Oracle) systems and Microsoft Office Suite.

Preferred Qualifications :

Aerospace & Defense experience

Strong communication and interpersonal skills.

Ability to manage multiple priorities in a fast-paced environment.

Familiarity with AS9100 and ISO quality standards.

Detail-oriented with strong organizational and problem-solving skills.

Hourly Pay Range : $24.08 - $30.09, depending on relevant experience, qualifications, and skills.

This position is overtime eligible as per state and federal regulations.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

Relocation : This position is not eligible for relocation assistance.

Immigration Sponsorship Not Available :

Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).

Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.

International relocation or remote work arrangements outside of the U.S. will not be considered.

Key Words : Customer Service, Oracle, Aerospace & Defense

#LI - Hybrid

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and / or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law.