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Collections Representative (Bilingual Call Center)

Collections Representative (Bilingual Call Center)

CornerStone StaffingPlano, TX
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Collections Representative (Bilingual Call Center)

Location North Dallas, TX | Onsite

Compensation & Schedule

  • $20.00 / hr
  • Mon–Fri 7 : 30AM–5 : 00PM, rotating Saturday shifts

ROLE IMPACT

As a Bilingual Collections Representative, you will serve as a frontline liaison between the client and Spanish- and English-speaking customers, ensuring efficient and professional resolution of outstanding accounts. Success in this role is defined by high call performance, adherence to compliance protocols, and effective communication with diverse customer populations.

KEY RESPONSIBILITIES

  • Make outbound collection calls to customers with past due accounts
  • Document call activity and update customer records in internal systems
  • Handle inbound customer inquiries with professionalism and accuracy
  • Provide payment options and negotiate repayment plans
  • Escalate unresolved issues per department protocols
  • MINIMUM QUALIFICATIONS

  • Bilingual fluency in Spanish and English (verbal and written)
  • 1+ year call center, outbound collections, or sales experience
  • Strong communication and active listening skills
  • Comfortable with high-volume call environments
  • CORE TOOLS & SYSTEMS

  • Call center telephony platforms
  • CRM or collections software
  • Microsoft Office Suite (Outlook, Excel, Word)
  • Data entry systems
  • Email platforms
  • Digital payment processing systems
  • PREFERRED SKILLS

  • Prior collections experience
  • Familiarity with FDCPA or similar compliance standards
  • Ability to adapt to new scripts, tools, and team processes
  • By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at :

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    Bilingual Call Center Representative • Plano, TX

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