Technology Support Specialist - Agency Operations / IT

Primary Location : Texas-Austin Work Locations : Public Utility Commission of T 1701 N Congress Ave Austin 78701 Job : Computer and Mathematical Employee Status : Regular Schedule : Full-time Standard Hours Per Week : 40.00 State Job Code : 0230 0231 Salary Admin Plan : B Grade : 18 B18, B20 Salary (Pay Basis) : 4,800.00 - 6,674.00 (Monthly) Number of Openings : 1 Overtime Status : Exempt Job Posting : Sep 30, 2025, 4 : 37 : 28 PM Closing Date : Ongoing Description

The Public Utility Commission of Texas : Your Gateway to a Fulfilling Career!

NOTICE TO APPLICANTS

Applications must contain a complete job history, detailing :

Job title

Dates of employment

Name of employer

Supervisor's name and phone number

Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying for

Important : Resumes do not replace this required information. Applications stating, "See attached" or "See resume" will not be accepted. The experience listed on your resume must match the details on the CAPPS State of Texas Application. Discrepancies will result in an incomplete application.

Required Documents

Resume

The hiring manager has requested the above document(s) be submitted with the CAPPS State of Texas Application To submit a resume, you must upload it to your application. When submitting your documents, make sure to mark them as "relevant."

Incomplete applications will not be considered .

Applicant Release Form Website Link

WORK IN TEXAS APPLICANTS

To apply for the position, it is best to go to the CAPPS State of Texas Talent Management System to submit your application by going to and select our agency, Public Utility Commission of Texas, from the "Company / Agency" list.

If applying through Work In Texas (WIT) you will also need to complete the supplemental questions and forms to be considered for this posting. An automated email from the CAPPS State of Texas Talent Management System will be sent to your email on file in WIT with additional instructions.

The Public Utility Commission regulates the state's electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.

Join a Team Dedicated to Public Service

Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure

Make a Difference with Us

We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.

Competitive Benefits Package

In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.

For a detailed overview, please visit

Ready to Make a Difference? Apply Today!

DIVISION - AGENCY OPERATIONS

DEPARTMENT - INFORMATION TECHNOLOGY (IT)

The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role to the everyday operations of the agency. The division is comprised of Agency Counsel, Central Records, Library, Financial Resources, Human Resources, Facilities, Information Technology, and Learning and Development.

Agency Counsel

Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decision-making, and ensure compliance with statutory and regulatory requirements and PUC policies and rules. The division processes the agency's Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency's ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.

Central Records

Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects.

Filed documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.

Library

The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.

Financial Resources

Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission's Operations Division. Tasked with a plethora of assignments, much of Financial Resources' work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.

Human Resources

In support of the PUC's mission, philosophy and values, it is the mission of Human Resources to foster, reinforce, and sustain fair, equitable and consistent application of the agency's human resources programs, policies and services, to ensure compliance with federal and state laws, and to fulfill the needs of the agency's most valuable resources...it's PEOPLE.

The Human Resources Department develops and implements activities and programs related to recruitment, staffing, employment, employee classification, compensation, and benefits, as well as employee relations, employee assistance, diversity, and training on human resources policies.

Information Technology

Information Technology (IT) provides support for the technological needs of the Public Utility Commission of Texas (PUCT) commissioners, executive management, and agency staff members. These technological needs encompass the management of PUCT's internal business systems, computing infrastructure, and information security program. IT is organized into three teams : Technology Support and Operations, Application Development, and Information Security.

Technology Support and Operations supports the agency desktop environment by installing, maintaining, and troubleshooting workstation software and hardware, and optimizing staff's ability to use their computer resources. Additionally, they manage the agency's servers, perform systems management and integration, and support resolving IT related issues for staff.

Application Development creates and maintains support for over 50 internal and external business applications, provide application support to PUCT staff and external customers, databases administration, and perform business analysis and project coordination.

Information Security oversees the planning, implementation, and monitoring of security measures for the protection of information systems and infrastructure.

Learning and Development

The Learning and Development program fosters a culture of learning at the PUC and works to meet the needs of our staff. Those needs can be division specific, subject-matter specific, and individualistic. By investing in professional development, the PUC can more effectively serve Texans.

Services provided by Learning and Development include :

An array of professional development options by offering a range of learning opportunities to help employees excel in their career from facility tours, workshops, to utility conferences.

A learning platform where employees have access to training resources designed to enhance an employee's skills and knowledge.

Knowledge-sharing sessions that allows employees to be a part of the agency's learning community where employees can share their PUC experience and knowledge.

Looking to grow your IT career in a role where you can make a difference? Be part of a dynamic team at the Public Utility Commission of Texas (PUCT) that drives the success of our agency through reliable technology services. The Information Technology department has an opportunity for a detail-oriented IT professional to support the Commission's systems, applications, and end-user technology needs.

The department is seeking a Technology Support Specialist to provide support across key IT functions, including troubleshooting hardware and software, installing and configuring equipment, managing updates, and responding to helpdesk tickets. This role also assists with system evaluations, documentation, and coordination with external partners such as the Department of Information Resources (DIR)

It's a great opportunity to be part of a collaborative IT team that ensures system reliability, responsive customer support, and high-quality service across the agency.

Qualifications

The ideal candidate should possess the following minimum qualifications.

IT Support Specialist III

Associate's degree with major coursework in information technology, computer networking, or a related field and one (1) year full-time work experience in IT helpdesk and desk support.

Additional relevant experience may be substituted for education on a year-for-year basis.

IT Support Specialist IV

Associate's degree with major coursework in information technology, computer networking, or a related field and a minimum of three (3) years' full-time work experience in IT helpdesk and desktop support.

Additional relevant experience may be substituted for education on a year-for-year basis.

Preferred Qualifications :

Bachelor's degree with major coursework in information technology, computer networking or a related field.

Experience with TeamDynamix or similar IT service management and ticketing tools.

Experience providing IT helpdesk and desktop support in a state government agency or public-sector environment.

WORK SCHEDULE

The PUCT operates on a standard work schedule of Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests, including any form of telecommuting, is at management's discretion and based on the business needs of the agency and the requirements of the position.

New hires become eligible to telecommute with supervisor approval after completing 30 to 90 days of employment. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs.

VETERAN'S PREFERENCE

Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.

The MOS codes applicable to this position can be accessed at :

Military Crosswalk for Technology Support Specialist

If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation with your State of Texas Application. Documentation must be provided before a Veteran Preference can be granted. Required documentation is as follows : Veteran - DD Form 214; Surviving Spouse of a Veteran who has not remarried - Marriage Certificate and DD Form 1300; Orphan of a Veteran who was killed during active duty - Birth Certificate and DD Form 1300.

A detailed job description can be viewed on our website :

Salary commensurate with qualifications. The salary of an ERS Retiree or non-contributing member may be 6% less than the recommended salary.

REMARKS

Due to the volume applications received, only candidates selected for an interview will be contacted. Non-selection notifications will be sent interviewed candidates following the hiring decision.

All information provided in connection with an employment application must be accurate and complete. Any misstatement, falsification, or omission of information may result in refusal to hire or, if hired, termination.

If the position requires it, licensure as a Professional Engineer or to practice law in Texas will be verified through the Professional Board of Engineers or the State Bar of Texas for the selected candidate.

A satisfactory driving record is necessary for driving a state or personal vehicle for agency business. Selected candidates will have their driving records evaluated according to the Commission's Traffic Safety policy.

For males born on or after January 1, 1960, the PUC will verify Selective Service registration through the online Selective Service System. Males born after January 1, 1960, who are not registered must provide proof of exemption from the Selective Service registration requirement.

The PUCT participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

The Public Utility Regulatory Act imposes certain restrictions on PUCT employees' investments, professional activities, and relationships with public utilities, with some limited exceptions. PUCT employees are also prohibited from having a financial interest in a public utility, an affiliate of a public utility, and a person a significant portion of whose business consists of furnishing goods or services to public utilities or affiliates.

The PUCT has a Post-Employment Restriction - details furnished upon request.

The PUCT is an Equal Employment Opportunity Employer.