Call Center Agent

Job Description

Job Description

Job Title : Call Center Agent

Company : Pattern Promotions

Location : Houston, TX

Salary : $42,000 - $52,000 per year

Job Type : Full-Time

About Us

Pattern Promotions is a forward-thinking marketing agency dedicated to helping brands stand out in today’s competitive landscape. We specialize in creative promotional strategies and client-driven solutions to build strong brand identities. Based in Denver, we’re known for our innovative team culture and our commitment to exceptional service. Join us as we make an impact in the industry!

Job Description

As a Call Center Agent, you will be an integral part of our customer service team, providing high-quality assistance and support to our clients. This role requires a professional and friendly demeanor as you will be on the front lines of communication, handling a variety of inquiries and resolving customer issues. Your ability to listen actively, empathize, and offer effective solutions will play a key role in ensuring customer satisfaction and loyalty.

Responsibilities

• Answer incoming calls promptly and professionally.
• Provide accurate information regarding products and services.
• Resolve customer inquiries and complaints in a timely manner.
• Document customer interactions and keep detailed records of conversations.
• Escalate unresolved issues to the appropriate team members.
• Follow up with customers to ensure their issues are satisfactorily resolved.

Skills

Benefits

If you’re a motivated and detail-oriented professional looking to make an impact, Pattern Promotions welcomes your application.