Construction & Realty Services Group is a construction management firm with several niche construction services provided under its extensive portfolio. The employer provides administrative services to these B2B Companies such as Payroll, Billing, Accounts Payable, Analysis, Marketing, and IT. Spread among several offices in both Midtown Manhattan & Southern Nassau County Long Island, you will be joining an organization of hardworking individuals focused on providing the best support services possible to our operations and, ultimately, our clientele.
Essential Duties and Responsibilities :
- IT support relating to technical issues involving Microsoft's core business applications, as well as other implemented business solutions.
- Work with current IT staff and current Main Service Provider to further the IT agenda of improvement & satisfaction of services delivered to our employees throughout our organization’s entities.
- Troubleshoot current business systems including but not limited to Sage and TimberScan involving networking or error message-based instances to assist out users. Coordination with appropriate department if error is outside scope of IT Department.
- Immediate Response support for end users
- Technical services and support at the network level : WAN and LAN connectivity, routers, firewalls, and security
- Coordinating communication with our employees as required : keeping them informed of incident progress and / or notifying them of impending changes.
Additional Duties and Responsibilities :
Ability to work in a team and communicate effectively with both direct supervisor, colleagues, and end users.Escalate service issues to MSP that cannot be handled effectively with CRSG’s own resources.Business awareness : specific knowledge of the entity and how IT relates to their business strategy and goals.Document internal processes and procedures related to duties and responsibilities.Responsible for entering time in Exaktime & submitting expenses (as necessary) via payroll’s latest procedure.Review IT publications and online materials to remain up to date with current and future technologies emerging in the industryManaging and reporting on allocation of IT budgetDesigning training programs and workshops for staffDeveloping and implementing IT policy and best practice guides for the organizationDeveloping, running, and sharing regular operation system reports with senior staff.Knowledge, Skills, and / or Abilities Required :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional IT CertificationsInterpersonal skills : such as telephony skills, communication skills, active listening, and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyTechnical awareness : ability to match resources to technical issues appropriatelyService awareness of all organization’s key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesSelf-motivated with the ability to work in a fast-moving environmentWe offer a comprehensive benefit package that includes medical, dental, vision, FSA and 401(k). We are an equal opportunity employer.