Sales Engineer

Astound , the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.   With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Summary :

The Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Sales Engineer will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements.

The Sales Engineer position is a hybrid position, able to report to the Arlington, MA office as needed.

Essential Job Functions :

Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions. The Sales Engineer will provide technical sales support for Astound’s Enterprise product suite of services. Act as a technical expert in the presales process and provide experienced support to the customer’s technical team to bridge the need of Astound’s products and services. Works as part of the presales account team to market and sell Astound’s line of services including BCI, DIA, Voice, SD-WAN, Ethernet, and other Enterprise services.

Duties and Responsibilities :

• Attend customer meetings in person and via the phone / web.
• Assists representatives and customers with selecting the best Astound products and services to meet their needs
• Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests.
• Builds relationships with customers serving as the technical liaison from pre-sales to post-sales.
• Required to follow the Company’s and industry technology trends through self-study, formal training, and certifications
• Provides technical training and development to support the Enterprise Account teams.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) and overtime as necessary.
• Consistent exercise of independent judgment and discretion in matters of significance
• Other duties as assigned

Requirements / Qualifications :

Education :

Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience certification supporting Astound’s product and / or services (Cisco, Ciena, AWS, Microsoft, Adva, etc.) is desired

Experience :

Knowledge, Skills, & Abilities :

We're Proud to Offer a Comprehensive Benefits Package Including :

The base salary range in  Massachusetts for this position is $95,000-$105,000, opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement :

Diverse Workforce / EEO :

Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only) :

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.