Customer Service and Operations SpecialistPratt Industries • Dundee, MI, US
Customer Service and Operations Specialist
Pratt Industries • Dundee, MI, US
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job_description.job_card.job_descriptionServe as the primary point of contact for all customer inquiries, order processing, and complaint resolution. Accurately process and place customer orders on a timely basis, including managing purchase orders. Maintain and update required daily reports and forward essential confirmations (Order Acknowledgements, ASN, and COAs) to customers. Coordinate with accounting for credit form approvals and assist sales personnel with account needs. Maintain accurate and organized customer files. Actively manage and maintain inventory levels for all required inventoried items. Oversee the drop trailer program, actively providing recommendations to boost efficiency and reduce costs. Process new product items, which includes collecting the New Item Checklist (NIC) documentation and coordinating the approval meeting. Submit paperwork for tooling orders (cutting die / print plates) to the supporting plant. Coordinate with warehouse supervision to preemptively avoid problems between the warehouse and the customer. Develop strong, working relationships across all warehouse departments / managers and assist other warehouse locations as needed. Education : High school diploma or GED. Experience : Five years of proven experience in a distribution or manufacturing environment. Technical Skills : Demonstrate foundational, practical proficiency with modern business software and data management systems. Technical Acumen : Strong computer literacy with solid skills in MS Office, including Word and Excel, and strong data entry ability. Communication Skills : Excellent communication skillsboth written and verbalwith the ability to write business reports, present before groups, and effectively interpret complex business / performance reports, operating manuals, and training materials. Problem-Solving : Strong reasoning ability to carry out complex instructions and solve a variety of problems where limited information or standardization exists. Mathematical Skills : Ability to compute rates, ratios, percentages, and calculate figures such as discounts, costs, proportions, and volumes. Leadership Attributes : Possess superior time management skills with the ability to manage multiple issues concurrently and demonstrate a professional and confident demeanor. Experience in the agriculture or corrugated container industry. Application knowledge of products and production processes. Familiarity with quality standards (ISO and QS). Operating Standards : Meeting or exceeding standards in sales support, quality, cost, safety, customer satisfaction, and productivity. Personal Growth : Developing and achieving annual professional growth goals in collaboration with management. Creativity : Actively participating in advancing the business through new and innovative ideas. Employee Relations : Demonstrating strong motivational techniques, providing positive and constructive feedback, and contributing to a positive work environment.
Customer Service & Operations Specialist
Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?
Pratt is looking for an experienced and proactive Customer Service & Operations Specialist (formally Customer Service Representative) to be the essential link between our customers, sales team, and manufacturing operations. This isn't just a phone jobyou'll be a key driver of efficiency, customer satisfaction, and continuous business improvement.
Location : [Insert Location Here]
Reports to : Operations Manager
Why Join the Pratt Team? (Pratt Perks)
We value our employees and prove it with industry-leading benefits that start fast :
- Quick Access to Healthcare : Eligible for insurance benefits within ONE MONTH of hire.
- Performance Bonus : Eligible for our Gainsharing bonus after just one full month of employment.
- Secure Your Future : Start with our 401(k) with a partial match after 3 months.
- Time to Recharge : Start earning PAID vacation days after 6 months.
Role Summary : Beyond the Call Center
As a Customer Service & Operations Specialist, you'll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You'll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.
Key Responsibilities : The Core of the Role
Customer & Sales Support :
Operational & Logistics Management :
Candidate Profile : What You Bring
Essential Qualifications :
Highly Preferred (The Extras That Makes You Stand Out) :
Performance & Growth
Your success will be measured by a comprehensive set of metrics that reflect your dual role in customer service and operations :
Work Environment
This role is primarily based in an office setting but requires a comfort level with the manufacturing / distribution environment. You will be exposed to moving equipment, varying seasonal temperatures, and a generally loud noise level while performing duties on the warehouse floor.
If you're ready to leverage your extensive customer service experience and dive deep into the operational side of a leading manufacturing business, apply today!
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Customer Service Specialist • Dundee, MI, US
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