Principal Customer Success Manager

A company is looking for a Principal Customer Success Manager to lead strategic customer relationships across valuable accounts.

Key Responsibilities

Manage a portfolio of strategic enterprise customers, ensuring retention, satisfaction, and expansion

Build executive-level relationships and lead QBRs and value discussions using business metrics

Analyze customer usage data to proactively address risks and identify opportunities for upselling

Required Qualifications

7+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in B2B SaaS

Proven track record of managing large, complex accounts and delivering measurable business outcomes

Experience influencing senior stakeholders and internal cross-functional teams

Deep understanding of SaaS metrics such as NRR, GRR, and churn

Experience with tools like Salesforce, HubSpot, or Gainsight