People and Culture Operations Specialist

Infotrack People And Culture Operations Specialist

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Our People and Culture Operations Specialist plays a pivotal role in optimizing every stage of the employee lifecycle. This role focuses on delivering exceptional internal customer service, providing strong administrative support, and enhancing the overall employee experience.

A true problem-solver, you'll have the chance to roll up your sleeves to research, find answers, streamline processes, and create efficiencies that make a real difference. You would be the team's go-to technology expert, a superuser of our HRIS (Paylocity) and related HR platforms, known for building insightful reports, dashboards, and presentations that impress every audience.

You would also serve as the team's internal "Wiki," maintaining deep expertise across benefits programs, policies, and people-related processes to ensure clarity and consistency across the organization. Simply put, we couldn't do our day to day without you!

This is a hybrid role, based in either our NYC or SF office for 3 days per week.

Internal Customer Service

• Provides timely, accurate, and reliable support to employees, managers, and the People and Culture team.
• Triages and responds to inquiries regarding HR issues, benefits, policies, programs, and procedures.
• Develops resources and tools to promote employee self-service and improve accessibility of information.

Employee Experience

Human Resources Information System (HRIS)

Administrative Support