Level 2 Help Desk Technician

VirtualVocationsElgin, Illinois, United States

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A company is looking for a Level 2 Help Desk Support Technician.

Key Responsibilities

Provide remote support for end-user, server, network, and Microsoft 365 environments, handling both Level 1 and Level 2 tickets

Manage tickets and service requests through HaloPSA, maintaining detailed documentation of all work and client communication

Troubleshoot and support Microsoft 365 services and assist in supporting Microsoft Azure environments

Required Qualifications

3+ years of experience in technical support or helpdesk roles (MSP experience preferred)

2+ years of experience administering Microsoft 365 environments at scale

Hands-on experience with Microsoft Azure, including hybrid integrations with on-premises Active Directory

Strong troubleshooting skills with Windows Server and Active Directory

Familiarity with RMM, PSA, and monitoring tools such as NinjaOne and HaloPSA

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Help Desk Technician • Elgin, Illinois, United States

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