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Service Coordinator
Service CoordinatorTPI Staffing, Inc • Houston, TX, US
Service Coordinator

Service Coordinator

TPI Staffing, Inc • Houston, TX, US
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Job Description

Job Description

Service Coordinator

Temp to Hire

Schedule : Monday – Friday, 8 : 00 am – 5 : 00 pm

Pay : $19.00 - $20.00 per hour

Duties Include :

  • Respond to daily incoming customer calls providing service updates and handling customer needs in a confident, professional manner
  • Use sound judgment and conflict resolution to handle customer complaints with the objective of satisfying the customer while still protecting the company assets
  • Manage and maintain service requests, orders and files, ensuring all pertinent paperwork is sent to and received from customers, following up as necessary
  • Prioritizing jobs to meet customers’ commitments dates
  • Create quotes for replacement service parts
  • Order replacement parts for assigned jobs
  • Respond to inquiries and requests from both external customer and sales team, and provide updated information regarding order status, production and shipping schedules, etc.

The ideal candidate must have the following :

  • Ability to handle conflict resolution while always maintaining a professional attitude at all times
  • High degree of accuracy and attention to detail with the ability to follow company procedures
  • Ability to read a tape measure and translate units of measurements
  • Ability to coordinate multiple projects under tight deadlines while dealing with the stress of a very fast-paced environment
  • Should have sound practical judgement of priorities
  • Strong PC computer skills in MS Word, Excel, and Outlook; and the ability to learn new programs quickly
  • Minimum 2-5 related work experience as a customer service coordinator within a distribution / manufacturing environment preferred.

    • Benefits after conversion include :

  • Medical / Dental / Vision
  • 401K
  • Basic Life and AD&D
  • Paid Time Off (PTO)
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    Service Coordinator • Houston, TX, US

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