IT Support Specialist

Job Description

General Description

o Monitor daily operations, including server, hardware, software and enterprise systems

o Evaluate current applications and make recommendations for improvement, as needed

o Configure user devices and system access

o Administration of and for Microsoft Dynamics 365 ERP system

o Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization

o Stay up to date on technology advancements

o Perform quality work within deadlines with or without direct supervisor

o Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations

o Train employees on use of many different types of software

o Write required Standard Operating Procedures (SOPs) for computer operations

o Complete monthly Preventive Maintenance tasks for specified machines

o Manage IT assets and inventory system

o Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)

Further responsibilities and duties as deemed necessary.

Work Experience & Education Requirements

o Excellent analytical and problem-solving skills.

o Experience with Dynamics 365 (preferred).

o Proficient in MS Suite of products including Office365, Server, and Exchange.

o Strong verbal / written communication skills.

o Attention to detail.

o Positive attitude, good judgment, and excellent time management skills.

o Bachelor's degree in Computer Science (preferred), or a minimum of 2 years of work experience in a computer systems environment.