IT Support Specialist

Description

BigIron is looking for an IT Support Specialist to join our team! This role contributes to the success of BigIron by administering IT equipment & software and providing IT support to employees. The ideal candidate will have a solid understanding of Microsoft user technologies, Windows operating system, endpoint management & security, MS Active Directory, hardware troubleshooting, and helpdesk experience. This position will have a key role in supporting and maintaining endpoint hardware, unified communications, cloud software, and security solutions. In addition, the IT Support Specialist will support BigIron through ongoing collaboration with peers, co-workers, supervisors, managers, vendors, clients, and others who do business with Big Iron.

Essential Functions :

• Serve as the first point of contact for IT-related issues, delivering timely and effective support.
• Document & track support requests, resolutions, and systems changes in alignment with department goals.
• Provide prompt technical support to end-users, ensuring hardware and software are operating effectively.
• Install, configure, and maintain IT equipment & software, including computers, printers, and peripherals.
• Administer Microsoft 365 applications, including but not limited to Office, Exchange Online, OneDrive, and Teams.
• Troubleshoot and resolve issues on M365 applications, cloud software, and auction-management software.
• Collaborate with network administrators and cloud architects to maintain and troubleshoot network, Wi-Fi, and VOIP infrastructure, ensuring uninterrupted connectivity.
• Implement security measures to safeguard against cyber threats.
• Respond to technical issues professionally and expediently.
• Collaborate with internal teams to optimize the user experience and enhance operational efficiency.
• Conduct training sessions for end-users on software applications and best practices.
• Develop and update documentation for IT processes and procedures.
• Performs additional duties as assigned by management or required by the position.

Requirements