Job Description
Job Description
Job Summary : The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents, and a positive work environment for staff. The individual is responsible for ensuring the building(s) comply with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. The individual must understand and be sensitive to the issues that face low-income residents (families, seniors, formerly homeless) and practice sound personnel and building management practices. They must be a critical thinker, very detail oriented, and have a good grasp on mathematic calculations. This position requires working independently in an active and bustling neighborhood.
Status : Full-time, Exempt, Regular
Location : Financial District neighborhood, San Francisco
Hours : Monday through Friday regular business hours, and on-call 24 hours daily for building emergencies
Salary : $69,811 - $73,485 annually; Comprehensive Benefits
Resident Manager unit : 1 bedroom
The Organization : A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and / or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do
Property Management :
- Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
- Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
- Create / manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures
- Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
- Complete annual and interim re-certifications
- Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors
- Collect rents and security deposits, and make bank deposits
- Monitor site budget and report variances to Property Supervisor
- Attend and contribute to resident meetings a minimum of once per month
- Work with CTCAC, HCD, MOHCD, and other program / agencies to ensure compliance
- Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards
- Work with Asset Management to respond to investor or agency questions
- Work with SF Housing Authority to ensure proper subsidy payments are received monthly
- Work with Fiscal Department to process any necessary rent and / or subsidy write-offs at a minimum on a quarterly basis
- Reside in resident manager unit and stay every night while on duty
Tenant Relations :
Orient new residents to building site, policies and programsRespond to staff or resident grievances and provide problem resolution assistanceWork with Resident Services staff on issues related resident housing retentionCreate a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rulesForward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 CoordinatorPrepare tenant files for eviction procedures when applicableBuilding Safety :
Conduct weekly / monthly / annual unit and property inspections with the Maintenance StaffReport regularly to Property Supervisor on status of buildings, program, staff and residentsFollow the organization’s and Property Management policies and procedures, including safe work practicesContribute to a safe and pleasant working environmentSupervisory :
Recruit, interview, and hire for job vacancies of directly supervised positionsTrain, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practicesComplete performance reviews and work goals for staff supervisedReview and approve timesheets, time-off, and work expenses of superviseesEnsure staff know and follow safe work practices and policiesEnsure staff are in compliance with all Program RegulationsTrain staff on building and emergency procedures, resident rules, and record keepingFinancial Responsibility and Authority :
Develop, monitor, and maintain the property budgetAnswer budget variance questionsProcess, code and approve Accounts PayableNegotiate new and renewal vendor contracts that are financially beneficial to the propertyOversee and reconcile petty cashOversee expenditures for resident functionsOther :
Embody organization values (respect & compassion, empowerment, teamwork)Contribute to a safe and pleasant work environmentFollow policies, procedures, and safe work practicesOther duties as assignedWhat You Bring
Pleasant and professional manner with calm dispositionAbility to work with people of diverse social, economic, and ethnic backgroundsAbility to work independently and exercise own judgment in problem-solvingGood written and verbal communication skillsGood problem-solving skills and mathematical abilityProficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyager or other equivalent property management softwareWillingness to perform varied tasks with enthusiasmEducation and Experiences (Minimum Qualifications)
Three (3) years experience in affordable residential property managementThree (3) years prior supervisory experienceKnowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)Basic knowledge of landlord tenant issues and conflict resolutionKnowledge of Fair Housing, ADA, and 504 compliance related issuesAbility to interact with government agencies, other service providers, and the communityHigh School diploma or GED equivalentExcellent administrative, organizational and written / verbal communication skillsSensitivity to issues facing homeless, disabled, elderly, family and other diverse populationsFamiliarity with the neighborhood of the work sitePreferred Qualifications
Familiarity with diverse neighborhoodsBA / BS Degree or equivalent in a related fieldCertified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designationsFamiliar how to use Property Management Software (Yardi preferred)Bilingual in Cantonese, Spanish, or RussianPrior work experience in a Customer Service oriented rolePowered by JazzHR
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