Helpdesk Specialist

Our Helpdesk Specialist directly interfaces with the customers as needed to help them with their hardware, software, and other technology issues as they arise. Daily duties will be to answer customer calls and assist them with computer related issues.

Overview

Our Helpdesk Specialist directly interfaces with customers to resolve hardware, software, and other technology issues. Daily duties include answering customer calls and assisting with computer-related issues.

Key Duties and Responsibilities

• Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
• Serve as the first point of contact for troubleshooting hardware / software, all types of computer systems (PC and Mac), and printer problems.
• Primary contact point for resolution of network and operating system issues
• Experience in Microsoft Windows Systems administration with Active Directory
• Provide technical support, troubleshooting, and complex problem resolution to local and remote system users

Certifications

Certifications Recommended :

Security + certifications a plus

Benefits

Location

Location : Washington DC

Job Type : Full-time

Pay : $63,618.00 - $122,228.00 per year

$60,000 - $120,000 a year

J-18808-Ljbffr