PERFORMANCE AND QUALITY IMPROVEMENT (PQI) DIRECTOR

Performance And Quality Improvement (PQI) Director

Job Category : Management

Requisition Number : PERFO004270

Full-Time

Hybrid

Salary : $80,000 per year

Garden City, NY 11530, USA

Job Description

Job Title : PQI Director- Hybrid

Location : Brooklyn, Queens

Department : Foster Care

Purpose of Position : To conduct and oversee quality improvement activities within the Department / division to help to ensure the quality of care and services of the persons and families served by (name of programs) at SCO Family of Services.

Reports to : VP Performance and Quality

Supervises : N / A

Salary : $80,000

Specific Responsibilities :

• Support program staff to meet Federal, State and local codes and regulations and accrediting body standards for "Best Practice" including but not limited to the Council of Accreditation and Praesidium.
• Facilitate the preparation of Annual Action Plans, in support of long range strategic planning, for submission at the beginning and end of the year.
• Conduct or oversee Case Record Review activities including but not limited to preparing quarterly and annual Case Record Review reports, aggregating data, analyzing trends, and working collaboratively with program staff regarding follow-up activities and improvements, as required.
• Coordinate and / or conduct Consumer Safety activities including : investigations / assessments and evaluations; incident / accident / grievance tracking; Incident Review and minutes, case reviews related to critical incidents; working closely with Central QI on incident management requirements.
• Coordinate and / or prepare quarterly and annual Consumer Safety reports, aggregating incident / accident / grievance data, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvements.
• Conduct and / or coordinate the implementation and on-going administration of annual Customer Satisfaction Surveys within areas of program responsibility, aggregating data, analyzing Customer Satisfaction Survey trends.
• Monitor Internal Quality Monitoring activities and prepare quarterly and annual reports capturing Key Performance Indicators and other quality improvement data involving, analysis of trends and patterns. Working collaboratively with program staff regarding follow-up activities and improvement opportunities, as required.
• Facilitate Outcomes and Performance Measurement activities, including the submission of Outcome Measures. Track key Outcomes and Performance measurements throughout the year.
• Develop, as needed, and / or utilize agency systems for on-going program data collection and trend analyses, implementing procedures to use such systems in areas such as : demographics, consumer safety, consumer satisfaction, etc.
• For all QI Activities, aggregating data, analyzing patterns and trends at least quarterly and annually, working collaboratively with program staff regarding follow-up activities and improvement opportunities.
• Assist with the formulation, implementation and monitoring of corrective actions to ensure program improvement including but not limited to : policy / procedure development and review, systems development and review, establishing benchmarks, etc., tracking the implementation of corrective actions providing follow-up, as needed, with program staff.
• Participate in and / or lead Quality Team meetings. Communicate results and recommendations to key audiences including the presentation of Quality Improvement reports to staff with analysis of trends and patterns and recommendations for improvement. Assure recording of minutes, as appropriate.
• Participate in and provide leadership in all re-accreditation activities in which the department programs participate.
• Participate in meetings or committees, as the position requires and as directed.
• Other QI tasks as assigned.

Qualifications :

Relationship with Others :

Working Conditions :

Work conducted in office and program environments in a hybrid capacity. Requires travel between multiple facility locations.