Bilingual Call Center Representative
VirtualVocationsKansas City, Missouri, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Bilingual Call Center Representative (Relationship Coordinator) fluent in Mandarin and / or Cantonese.
Key Responsibilities
Handle inbound and outbound calls to assist customers with their needs and document all interactions in Salesforce
Follow up on Long-Term Care leads and Personal Care service requests, ensuring timely scheduling of appointments
Educate prospective members on enrollment processes and coordinate fulfillment of informational materials
Required Qualifications
High school diploma or GED
Fluency in English and an additional language (Mandarin and / or Cantonese)
Experience in member or customer service
Adequate computer skills, including proficiency in Microsoft Office Suite
Ability to work in a remote environment with reliable internet connection
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Bilingual Call Center Representative • Kansas City, Missouri, United States
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