Manager, Reporting & Analytics, Vendor Management

Manager, Reporting & Analytics, Vendor Management Southlake Campus

The Manager, Reporting & Analytics / Vendor Management plays a critical role in driving data-informed decision-making and optimizing strategic partnerships across the revenue cycle. This dual-function role oversees the development and implementation of advanced analytics and reporting strategies while managing high-impact vendor relationships that support operational excellence. This position requires deep knowledge of healthcare revenue cycle functions, Epic systems, and a strong ability to translate complex data into actionable insights. The manager will lead a team focused on data storytelling, training stakeholders in self-service analytics tools, and fostering high-performing external partnerships to support and enhance our revenue operations.

Responsibilities and Essential Job Functions

• Manages day to day operations within Revenue Cycle Revenue Cycle Reporting, Analytics and Vendor Management department.
• Support revenue cycle operations by promoting effective use of data and analytics tools, ensuring end-user proficiency in self-service reporting platforms. Oversee consistent application of data governance practices and vendor-supported workflows in alignment with organizational policies, regulatory requirements, and industry best practices.
• Provides leadership presence and guidance through direction and role-modeling.
• Manages operational and staffing budgets.
• Manages human resource functions such as interviewing, selection, orientation, education / training, feedback, performance evaluation, and policy and procedure development. Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews. Oversees department timekeeping and payroll.
• Collaborates with HR concerning employee issues and performance. Conducts employee coaching, counseling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase efficiencies in coordination with all departmental areas and external departments. Ensures that established policies and procedures are adhered to.
• Reporting & Analytics :
• Lead the design and development of dashboards, reports, and visualizations that support revenue cycle performance, compliance, and strategic planning.
• Promote a culture of self-service analytics by training and supporting operational leaders and end users in tools such as Epic SlicerDicer, Reporting Workbench, and other BI platforms.
• Partner with revenue cycle stakeholders and data analytics to prioritize analytics initiatives aligned with organizational goals.
• Drive data storytelling to communicate trends, identify risks and opportunities, and support executive decision-making.
• Establish and enforce data governance standards to ensure accuracy, consistency, and integrity of reporting.
• Stay up to date on current analytical and business intelligence industry trends, identify "best practices", analyze organizational opportunity and risk mitigation requirements, and advise leadership accordingly.
• Consult with revenue cycle customers to create knowledge and information through analytical solutions to help solve business problems using information design principles and human centered design.
• Vendor Management :
• Oversee relationships with external revenue cycle vendors, including those supporting patient access, billing, AR recovery, denials management, and other outsourced services.
• Serve as the primary point of contact for vendor escalation, performance monitoring, and strategic planning.
• Develop and manage SLAs, KPIs, and contract compliance standards in collaboration with legal, procurement, and finance teams
• Lead regular business reviews and performance evaluations with vendors to ensure alignment with the medical center's strategic and financial goals.
• Collaborate with stakeholders across the organization to evaluate new vendor opportunities and drive ROI from vendor partnerships.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

Preferred Education and Experience

Knowledge Requirements

Time Type : Full time

Job Requisition ID : R-44688