REMOTE QUALITY ASSURANCE MANAGER

Remote Quality Assurance Manager

The Quality Assurance Manager is responsible for overseeing and maintaining quality systems for janitorial operations within GMP-regulated environments. This role ensures compliance with ISO standards, drives continuous improvement, and leads a team committed to delivering high-quality sanitation services in highly regulated spaces.

Remote with travel

Key Responsibilities :

• Develop and maintain QA systems aligned with ISO and GMP requirements
• Conduct routine audits of janitorial processes, documentation, and compliance
• Lead investigations into deviations, non-conformances, and customer complaints
• Oversee training programs for janitorial staff on GMP and ISO procedures
• Collaborate with operations to ensure cleaning protocols meet regulatory expectations
• Prepare for and support external audits (FDA, ISO certifying bodies, client inspections)

Education & Certifications

Bachelor's degree in Quality Management, Industrial Engineering, Life Sciences, or related field

ISO 9001 Lead Auditor certification (preferred)

GMP training certification (required)

Six Sigma or Lean certification (a plus)

Minimum 5 years of QA experience in GMP-regulated environments (pharmaceutical, biotech, or medical device sectors)

Proven experience managing janitorial or sanitation services in cleanroom or controlled environments

Demonstrated success implementing and maintaining ISO 9001 or ISO 14001 systems

Experience conducting internal audits and managing CAPAs (Corrective and Preventive Actions)

Technical Skills

Deep understanding of GMP, ISO 9001, and ISO 14001 standards

Familiarity with cleaning validation protocols and environmental monitoring

Proficiency in writing SOPs, work instructions, and QA documentation

Competence in using digital QA tools (e.g., audit software, document control systems)

Core Responsibilities

Develop and maintain QA systems aligned with ISO and GMP requirements

People Management & Leadership

Proven ability to lead, coach, and develop teams of janitorial staff and QA personnel

Experience managing performance, conducting evaluations, and fostering accountability

Skilled in conflict resolution, team motivation, and building a culture of compliance and continuous improvement

Ability to tailor communication and training to diverse teams across shifts and facilities

Comfortable managing union and non-union environments (if applicable)

Soft Skills

Strong attention to detail and analytical thinking

Excellent communication and documentation skills

Ability to lead cross-functional teams and drive a culture of quality

Proactive problem-solving and contingency planning mindset

Comfortable working in fast-paced, highly regulated environments

Performance Metrics

Audit pass rates and closure timelines for CAPAs

Compliance with cleaning validation and documentation standards

Staff training completion and effectiveness

Client satisfaction and complaint resolution rates

Associates at ESFM are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.