Clinic Services Coordinator - Psychiatry Clinics

Clinic Services Coordinator

The Department of Psychiatry is seeking a Clinic Services Coordinator to lead and oversee clinic operations across all psychiatry outpatient services. This role provides administrative leadership for clinic support staff and ensures smooth coordination of patient visit activitiesbefore, during, and after appointments.

The Department of Psychiatry at the University of Iowa provides a comprehensive array of clinical services for individuals across the lifespan with mental health challenges. Our multidisciplinary approach includes psychiatrists, psychologists, nurses, social workers, occupational and recreational therapists, and others. We work collaboratively with patients and families to help achieve optimally satisfying and productive lives.

If you enjoy helping others in a positive, friendly, and polite atmosphere, consider being a part of this interesting and exciting place to work. We offer excellent salary, benefits, and an outstanding working environment!

Key responsibilities include : managing daily operations of outpatient clinic support functions, overseeing and maintaining the master schedule for providers, developing and implementing systems and processes to enhance patient and staff experiences, ensuring efficient workflows for patient visits and business operations, planning and coordinating clinical support needs and activities, supervising and evaluating performance of clinic support staff, coordinating staff schedules and coverage, collaborating with internal and external stakeholders to improve service delivery, and identifying and resolving operational issues.

Supervision is received from the Clinic Manager as well as clinical medical directors. Supervision is exercised over all front-line staff, scheduling staff, students, and some floating medical assistant staff members.

Schedule : M-F, day shift. No weekends or holidays.

Required qualifications include a Bachelor's degree or an equivalent combination of education and experience, minimum of 1-year administrative experience, knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems, occasional evening coverage may be required, excellent written and verbal communication skills are required, must be proficient in computer software applications, experience in customer service and in a patient care field, and supervisory experience.

Desirable qualifications include experience scheduling in a clinic setting, supervisory experience of clinical staff, excellent organizational skills to handle many projects simultaneously, strong attention to detail, knowledge of University policies, procedures and regulations, EPIC and Cadence or other electronic medical records experience, and experience in an academic medical center.

To be considered, applicants must upload a letter of interest and resume that clearly addresses how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. Professional references will be required later in the recruitment process. For questions contact lori-posey@uiowa.edu.