Hotel Front Office Manager

Position Overview :

The primary responsibilities of the Manager – Hotel Front Office are to oversee the daily operations of the Front Office.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Essential Duties & Responsibilities :

• Successfully manage a 5-Star and 5-Diamond Front Office Team.
• Must have a complete knowledge of and comply with all departmental policies, procedures and service standards.
• Monitor team performance in all phases of service and job functions; rectify deficiencies.
• Manage daily suite inventory.
• Resolve guest complaints, ensuring guest satisfaction.
• Review daily business levels and prepare for critical situations.
• Establish par levels of supplies and equipment.
• Answer phones as needed.
• Maintain cleanliness, sanitation and organization of assigned work areas and overall office.
• Develop and maintain ongoing training initiatives.
• Seek ways to improve quality.
• Recruit candidates who demonstrate The Venetian Resort’s core values.
• Work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Address stressful situations with clients with dignity and the utmost tact and politeness.
• Work in a fast-paced, busy, and somewhat stressful environment.
• Respond to visual and aural cues.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and / or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications :

Physical Requirements :

Must be able to :