Overview
VP, Head of Marketing Analytics at ServiceNow — lead the data-driven heartbeat of Marketing. You’ll drive the insights that give real-time visibility into what’s working and what to do next, ensuring every decision is rooted in truth.
What You’ll Do
- Unify the data backbone of Marketing : Centralize all marketing analytics functions into a single, accountable team—focused on speed, clarity, and strategic impact.
- Define and own the metrics that matter : Establish the true north KPIs for Marketing and each function within it—ensuring every leader, region, and program is aligned on what success looks like and how we measure it.
- Lead attribution and full-funnel visibility : Own our end-to-end measurement architecture, including multi-touch attribution, MMM, lead scoring, campaign performance, pipeline diagnostics, and marketing impact.
- Model how buying really happens : Develop segmentation, journey, and buying group models that reflect how modern enterprise decisions are made—across personas, channels, and touchpoints.
- Champion AI as a growth and capacity engine : Be the primary driver of making Marketing an AI-native, data-driven organization. Define and prioritize AI use cases across the funnel, work across teams to make them real, and drive adoption at every level.
- Win as a team : Work cross-functionally with enterprise Data & Analytics, Sales, Finance, and other stakeholders to ensure shared definitions, connected systems, and an enterprise-wide view of marketing’s impact.
- Scale insight across the marketing organization : Design and scale an analytics model that equips regional and functional marketing teams with the right data and self-serve insights to make confident decisions—while maintaining enterprise alignment.
- Lead a high-performance team : Hire and develop world-class talent across data science, marketing analytics, and business insight. Build a culture grounded in accuracy, transparency, and velocity.
- Influence at the highest levels : Serve as the CMO and Marketing Leadership Team’s strategic partner. Guide the business with facts—not opinions.
Qualifications
Thorough subject matter expertise in the metrics, models, and methods that drive modern marketing performanceDeep experience in data architecture, attribution, funnel modeling, and performance frameworksProven track record deploying AI / ML in marketing—from forecasting to optimization to anomaly detection. And an insatiable curiosity for what the world comes up with next.Strong command of Snowflake, Adobe Experience Cloud, ServiceNow, and modern BI platforms (e.g., PowerBI) or similar technologiesExecutive presence and strategic mindset—able to guide investment and influence cross-functional decisionsA buying group mindset, and the data models to support itAdditional Information
Work Personas : We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.Accommodations : We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control Regulations : For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.#J-18808-Ljbffr