Bilingual Office Clerk

Office Clerk

Office Clerks are the liaison between Kimbrell's Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers. This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities :

• Interact with customers diligently, courteously, and professionally while collecting payments.
• Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
• Follow set strategies for collection procedures.
• Monitor accounts to identify outstanding debts.
• Ability to gather and verify customers' personal and credit information.
• Retain customer loyalty while initiating processes for the collection of payments.
• Maintain and update records of customers from whom collections are made.

Requirements :