Warehouse Operations & Project Leader

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Warehouse Operations & Projects Leader is responsible for overseeing warehouse activities while driving key strategic initiatives and process improvements across operations. This role bridges day-to-day execution with project leadership, ensuring efficiency, quality, and continuous improvement. The ideal candidate is a hands-on leader with strong problem-solving skills, capable of managing warehouse operations while also leading special projects that advance organizational goals.

Roles & Responsibilities

• Lead and execute special projects related to warehouse optimization, process improvement, and capacity expansion.
• Identify inefficiencies and implement innovative solutions to improve productivity, reduce costs, and enhance quality.
• Manage project timelines, resources, and deliverables, ensuring initiatives are completed on time and aligned with company objectives.
• Serve as the liaison between warehouse operations and leadership teams for project updates and progress tracking.
• Lead the investigation and resolution of high-level operational issues, including customer complaints, order discrepancies, and system errors.
• Own the escalation process from intake to resolution, ensuring timely responses and collaboration across affected teams.
• Drive root cause analysis (RCA) and corrective / preventive actions (CAPA) to address recurring issues, minimize future risk, and strengthen warehouse performance.
• Identify trends in escalations and complaints and work with leadership to implement systemic process improvements.
• Lead the implementation of new workflows and act as the subject matter expert and escalation point for process-related issues.
• Collaborate with Web Development and OT operations leadership to implement technology solutions that enhance visibility, accuracy, and efficiency.
• Develop project documentation, reports, and presentations for leadership updates and decision-making.
• Coordinate cross-departmental efforts to improve end-to-end warehouse performance, including inbound logistics, production support, and outbound fulfillment.

Qualifications

Why AHEAD :

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include :

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.