Technical Customer Support Advisor

Job Description

Job Description

Technical Customer Support Advisor

Driven and customer-centric Technical Support Advisor with 1+ year of experience delivering exceptional service in dynamic, high-volume environments. Recognized for expertly resolving complex technical issues with a calm, solutions-oriented approach across both Microsoft and Apple platforms. Skilled at troubleshooting a wide range of software, hardware, and device concerns, ensuring a seamless customer experience every step of the way.

Highly adaptable and self-motivated, with the ability to manage multiple systems, tools, and conversations simultaneously—all while maintaining clear, professional communication tailored to diverse user needs. Committed to continuous improvement through coaching, feedback, and staying current with emerging technologies.

Core Strengths

• Exceptional Communication : Clear, concise, and customer-friendly, both written and verbal
• Technical Troubleshooting : Skilled across PC, Mac, iOS, tablets, and various software environments
• Customer-Centered Mindset : Takes full ownership of the customer journey from issue to resolution
• Composure Under Pressure : Remains calm, patient, and professional in challenging situations
• Time & Task Management : Efficient multitasker with strong research and documentation skills
• Independent & Reliable : Works well autonomously with minimal supervision

Availability & Qualifications

Company Description

Express Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.

Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Our Vision :

To help as many people as possible find good jobs by helping as many clients as possible find good people.

Company Description

Express Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r\n\r\nBecause we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r\n\r\nOur Vision : \r\nTo help as many people as possible find good jobs by helping as many clients as possible find good people.