Inside Sales Manager

Inside Sales Manager

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for creating a best-in-class order fulfillment and customer service experience for Account Managers and customers. The Inside Sales Manager (ISM) leads a team of 10-20+ Inside Sales Specialists and optimizes customer satisfaction, sales strategy execution, team productivity, order entry speed, and order accuracy. The ISM drives sales strategies (e.g., cross-sell, pricing overrides, etc.) by coaching their team on implementation and change management. They leverage data and their expertise to build their team's capabilities and manage performance. This position requires operation of a company vehicle or a personal vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

• Oversees the inside sales process to include reviewing sales orders, quotes, cross sell, pricing overrides, inquiries about product availability, and other sales / service-related questions. Direct order traffic and ensure all orders are entered in a timely manner.
• Adapts to drive new sales initiatives (e.g., driving growth in a particular product category). Ensure team has clear objectives and necessary coaching to execute on sales strategies. Track initiative progress to manage performance.
• Drives exceptional individual and team performance through 1 : 1 coaching, team meetings, call shadowing and team training. Ensure team is knowledgeable on White Cap products, applications, and industry trends.
• Manages staffing model to efficiently process order volume; enter orders with team in extreme demand surges. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.
• Supports team with challenging orders (e.g., special orders, sourcing non-stock products). Tracks overrides and special-order pricing to drive margin excellence.
• Leads problem resolution throughout the Inside Sales process (e.g., quotes, order entry, order follow-ups) to ensure the highest levels of Account Manager and customer satisfaction.
• Leverages sales and productivity metrics to track performance and identify opportunities for improvement.
• Manage order status and communicate delays to Account Managers and customers.

Nature and Scope

Work Environment

Education and Experience

Preferred Qualifications

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

For Minnesota job seekers : Pay Range $79,000.00-$127,300.00 Annual Minnesota law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs.