Senior Field Service Engineer

Job Description

Job Description

Join the country’s leading Cardiac PET provider! Cardiac Imaging Inc. (CII) is looking for talented and ambitious professionals to join our dynamic team and improve patient outcomes across the nation.

Despite heart disease being the leading cause of death in the US, most physicians and patients do not have access to the leading technology in Cardiology. At CII, our mission is to create a more accessible healthcare system by enabling all physicians to treat their patients with the most advanced technology – all from the comfort of their own practice. Our innovative team drives this mission forward each and every day with our Mobile and Fixed Cardiac PET Solutions. As we continue to grow, we currently have a tremendous opportunity for a Senior Field Service Engineer who is up for the challenge.

Summary :

Responsible for providing installation, technical repair and service work in the field or at the hub for equipment and systems, including ensuring equipment in trailers does not interfere with the safety of operation of the trucks and trailers on roadways. Lead or assist with the installation and servicing of medical imaging equipment and provide assistance to Service Engineers, Technicians as well as Apprentices. Repair, replace or install parts and devices with expertise as required.

Essential Functions :

The following list of essential functions is not intended to be restrictive or all inclusive. The fact that certain duties may not be listed does not limit the assignment of additional and / or other duties.

• Independently complete full mobile unit load inspection to ensure secure road safety, including PET-CT and Uninterrupted Power Supply (UPS) secured to specifications, in addition to checking electrical system for fire hazards and safe operation, quarterly or at least bi-annually, or sooner if problems arise. Exercise discretion to identify whether repairs are needed and, if so, what repairs to make.
• Complete safety checklist of mobile unit inspection to identify any abnormalities, weekly for local units, or at least 5-6 times per year for remote units. Exercise discretion to identify whether repairs are needed and, if so, what repairs to make.
• Perform trouble shooting and field repairs.
• Provide phone support for customers and CII clinical staff regarding technical issues in a professional and friendly manner.
• Prepare / perform equipment Preventive Maintenance according to specification and documentation.
• Submit and fill out all required paperwork and service reports in a timely manner, no later than 48 hours.
• Preparing equipment for customer installation, including staging system and testing for functionality including Packing, for PET / CT system, PET system, CT system, elution system, computer, laptop, dose calibrator, blood pressure monitor, ECG system, and systems for image data transfer.
• Parts testing at hub locations.
• Leading installation and deinstalls as required.
• Support team members especially service technicians and service apprentices in their trouble shooting, training and guidance for field repairs or preventive maintenance.
• Find spare parts if needed or support Inventory specialist in parts acquisition.
• Conduct training classes for existing or new equipment service.
• Inspect and report irregularities, cleanliness, defects of CII assets, including mobile and fixed sites.
• Maintain tools and calibration requirements.
• Always adhere to safety procedures.
• Travel up to 80% of the time.
• Other related duties as assigned.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Travel :

Qualifications and Requirements :