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Operations Manager
Operations ManagerMANGO • Bellevue, WA, US
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Operations Manager

Operations Manager

MANGO • Bellevue, WA, US
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MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.

At MANGO , we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.

In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.

Job Details :

For our MANGO store located at Bellevue Square in Bellevue, Washington we are currently recruiting for a Operations Manager to join our team!

To be responsible for stock management in the store, back of house, and lead a team to achieve efficient and effective stockroom operations.

Key Responsibilities :

Confirmation of the stock received by the store and management of its correct location :

  • Ensure successful reception and confirmation of merchandise and manage incidents (claims of missing packages), performing maintenance of the necessary elements and materials to carry it out.
  • Coordinate with the VM team to prioritize the opening of packages, attending to the needs of replenishment or exposure of new products.
  • Ensure replenishment of the sales floor with the received stock.
  • Ensure the correct placement of surplus stock in the Stockroom.
  • Ensure optimal storage conditions for garments to prevent deterioration of their quality.

Inventory Management

Conducting inventories with the necessary frequency and / or established according to internal operations or Central's indications :

  • Store Inventory : weekly inventory (TBC) conducted by the store to adjust its theoretical and actual stock. This inventory updates the stock query in ADA+ (does not update the stock query in POS or ADA).
  • Central Inventory : monthly inventory proposed by Central that must be achieved at least 98% (TBC) accuracy and which is considered when replenishing from Central to the store (replenishing stock according to sales and completing the missing stock resulting from the inventory to achieve optimal stock coverage in the store).
  • Optimal Product Exposure and Replenishment of Sales Floor Stock

    Ensure that the models displayed on the sales floor have the size curve marked by VM :

  • Continuously replenish sold or missing units so that the out-of-stock indicator is always less than 2.00%.
  • Ensure they are aware of where the TOP 40 references are displayed in the store and most importantly replenished by managing the sell through of the sales floor consistently.
  • Ensure that iconic models are displayed on the sales floor and most importantly replenished by managing the sell through of these items on the sales floor.
  • Stock Movements : End-of-Season Returns, Transfers, Taros Management

    Ensure accurate and efficient stock transfers, maintaining optimal inventory levels :

  • Execute end-of-season transfers, coordinating with the VM team to decide and send out expired products.
  • Execute transfers between stores, to Central and / or MANGO online when required by Central.
  • Execute taros transfers to the central warehouse, removing defective stock.
  • Ensure that sales are made through the RFID reader.
  • Administrative Stock Management of the Store : Retagging, Full Price, Sales, Promotions

    Carry out necessary operations to manage transitions between seasons :

  • Rearrange the warehouse in regards to retagged / transition / full-price models.
  • Organize stock destined for promotions and sales in advance.
  • Management of Technical Incidents and Those Related to RFID Devices

    Daily review of all RFID processes to ensure that their associated devices are functioning correctly and are in the best possible conditions :

  • Report any incidents immediately to Central (MSC).
  • Conduct daily inventory and maintain all RFID devices in good condition.
  • Correct functioning of RFID, where it is equally important that they take care of making sure that the cashing in process is done correctly through RFID and that we create new labels for items that have lost their label (Ratio POS accuracy, Ratio Inventories accuracy and Ratio stock out)
  • Responsible to anticipate the level of stock in their stockroom. Following up on the % of stockroom "fullness", making sure to alert and make an action plan with the Store Manager and GCP / distribution when it becomes clear that there will be an issue of overstock so that movements can be anticipated rather than it becoming an unmanageable situation.
  • Team Management

  • Lead and manage a team of stock associates, providing guidance and support to ensure efficient stock management and achievement of store goals.
  • Set clear daily goals, objectives, and performance standards for team members and provide constructive feedback.
  • Ensure all team members are knowledgeable in stock management and RFID operations.
  • Foster a positive and inclusive team culture, promoting collaboration and open communication.
  • Ensure team members are aware of and adhere to company policies, procedures, and Health & Safety guidelines.
  • What makes us special?

  • As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
  • Insurance Benefit : You only pay a % of the value!
  • 401(K) Pension Plan
  • Holidays + Wellness Days
  • Vacation Days
  • Commuter Benefits
  • Bonus and / or Commission paid monthly
  • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
  • Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.
  • You got it?

    We like you!

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