Strategic Account Executive - Key Accounts

Job Description

Job Description

Role Details

Location : San Francisco, CA (Remote Flex)

Travel :  As needed to meet with key clients and attend major industry events

About Us

Crescendo represents peak CX performance in the AI era . We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operations—delivering results that scale and support that never sleeps.

But Crescendo is more than a platform. We’re a team of builders, operators, and problem solvers who believe people are the real differentiator. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us and help define the future of AI-powered customer experience for the world’s most recognizable brands.

The Role

Crescendo is seeking a Strategic Account Executive to own and expand relationships with a portfolio of key accounts across diverse industries. You’ll be responsible for driving growth within large, complex organizations and helping them harness the transformative power of Crescendo’s Augmented AI to deliver best-in-class customer experiences.

This is a senior, high-impact role for a seasoned sales leader who thrives on building multi-threaded relationships at the C-level, crafting strategic account plans, and driving revenue across sophisticated organizations. You’ll partner closely with Crescendo’s leadership, product experts, and customer success teams to ensure our solutions become a critical driver of our clients’ success.

What You’ll Do :

• Own & Grow Key Accounts : Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts.
• Strategic Solution Selling : Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership.
• Executive Engagement : Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience.
• Cross-Functional Collaboration : Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale.
• Market Expansion : Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets.
• Quota Ownership : Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health.
• Thought Leadership : Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX.

What We Expect From You :

Why Crescendo?

If you’re a seasoned sales leader ready to help top accounts reimagine customer experience and drive the next era of AI-powered growth, let’s talk.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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