Fraud Support Analyst
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_description
A company is looking for a Fraud Support Analyst (Credit / Debit Card).
Key Responsibilities
Develop and maintain an understanding of CPS Platform software applications to research fraud trends and support case management
Respond to technical support requests from partner institutions both verbally and in writing
Support the Fraud Call Center by providing product support and resolving issues
Required Qualifications
Minimum of 18 months of experience in financial institutions, FinTech, debit / credit card processing, or fraud prevention solutions
Willingness to work a schedule that includes one weekend day
Participation in an on-call rotation, including holiday coverage 1-2 times per year
Strong sense of professionalism and passion for customer service
Ability to build trust with clients and represent the team with integrity
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Fraud Analyst • Grand Rapids, Michigan, United States
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