Spanish Bilingual Customer Retention Specialist

A company is looking for a Spanish Bilingual Customer Retention Specialist.

Key Responsibilities

Educate and support customers requesting to cancel their policy through exceptional service via inbound calls and email

Manage high call volumes while balancing empathy and productivity under tight deadlines

De-escalate challenging situations and provide solution-oriented support to retain customers

Required Qualifications

Bilingual fluency in Spanish and English is required

3 years of experience in a customer retention or similar role in a fast-paced call center environment

1+ years of experience in a customer service role

Proven track record of success in retaining customers and handling cancellations

Strong technical troubleshooting skills and comfort using technology independently in a remote environment