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Application Support Analyst

Application Support Analyst

LMCUGrand Rapids, MI, US
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At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.

Employee Status : Full-Time

Workplace Type : Hybrid

Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position :

LMCU is looking for an IS Application Support Analyst who will be responsible for supporting various applications used by the credit union. As part of our dynamic team, you will play a crucial role in ensuring the smooth operation of our processes by providing technical support, troubleshooting issues, and implementing enhancements to optimize system performance.

What you'll do :

  • Provide frontline technical support by addressing inquiries, resolving issues and performing root cause analysis.
  • Perform, lead and test system upgrades, configurations, integrations and enhancements in an agile environment.
  • Create and maintain system documentation including user guides, troubleshooting procedures, system configuration workflows and system integrations.
  • Install and configure software for users and coordinate licensing as needed
  • Define and document software access procedures and assist with maintaining user setups.
  • Collaborate with cross-functional teams including key stakeholders, IS professionals and 3rd party vendors to understand user requirements, identify system issues, and implement effective solutions.
  • Monitor system performance metrics, identify areas for improvement or optimization to enhance the efficiency and effectiveness of our systems.
  • Stay informed about industry trends, best practices, and emerging technologies.
  • Ensure compliance with agency and regulatory guidelines.

What you'll bring :

  • 2+ years of experience administering and supporting Temenos LMS (Origination and Collections) and Journey Platform
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Excellent analytical, problem-solving skills and communication skills.
  • Strong organization skills and attention to detail.
  • Experience with Agile methodologies, including participating in Scrum meetings, sprint planning, and retrospective sessions to ensure continuous improvement and delivery of high-quality solutions is preferred but not required.

    • What you'll get :

  • All Employees : weekly pay and retirement savings options.
  • Full Time Employees : comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
  • To see a full list of our benefit offerings, check out this helpful guide!

    • If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.

    LMCU is an Equal Opportunity Employer

    J-18808-Ljbffr

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    Application Analyst • Grand Rapids, MI, US

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