Desktop Support Specialist

Overview

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

Responsibilities

• Ensure equipment is labeled according to specifications.
• Researches, verifies, and documents device specifications according to purchase order and standards.
• Work in conjunction with service and business units to relocate equipment as requested by departments.
• Work independently while providing on-site installation, customer service, and technical installation and / or repairs support per department or individual customer requests.
• Serve as technical and equipment liaison in the field to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.). Assist with end user training as needed and explain basic concepts and procedures such as hardware and software requirements, moves / adds / changes implications, scheduling, and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluate and process equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

Required Skills & Experience

Required Education

Preferred Skills & Experience

Job Details

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