Patient Service Coordinator (Baltimore)

Patient Service Coordinator

We are seeking a Patient Service Coordinator who will manage all administrative (non-clinical) aspects of the patient encounter. This includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure.

Specific Duties & Responsibilities

• Greets each patient in a kind and professional manner.
• Manages patient check-in including verification and entering of insurance information, patient demographic information into EPIC.
• Confirms all required forms are up to date, completed and signed by patient.
• Rotates through expanded hours 6am to 6pm.
• May obtain pre-certification as required by patients healthcare insurer or managed care provider.
• Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer. Inclusive of correspondence with individual clinic management for clarification of multi appointments.
• Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment.
• Monitors and responds to missing items work queue.
• Supports East Baltimore clinics, Bendann Surgical Pavilion and also satellite clinics when their coverage is short.
• Collects time of service payment, issues receipts and prepares cash settlement records.
• Guides patients and families to appropriate resources (financial counselors, international office, social worker).
• Maintains cleanliness and stocking of Wilmers main lobby area.
• Works collaboratively with others.

Minimum Qualifications

Preferred Qualifications

Two years experience in related Ophthalmology and / or JHHS entity preferred. Knowledge of medical insurance and / or medical terminology preferred.

Classified Title : Patient Service Coordinator Role / Level / Range : ATO 40 / E / 02 / OD Starting Salary Range : $16.20 -$28.50 HRLY ($20.12 to $25.21 / hour targeted; Commensurate w / exp.) Employee group : Full Time Schedule : Mon-Fri 7 : 00-3 : 30pm FLSA Status : Non-Exempt Location : School of Medicine Campus Department name : SOM Oph Registration Personnel area : School of Medicine