Administrative Assistant

Administrative Assistant

SCOPE OF ROLE : The Administrative Assistant will be the first point of contact for program applicants. In addition to clerical duties they will be called upon to engage and assist with program participants / individuals we serve and to manage communication with applicants, program participants and stakeholders. As a member of S : US they are committed to delivering high quality customer service, acting with integrity, as demonstrated by treating people consistently, honestly and fairly to help them achieve their own goals and the goals of the agency.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Perform general clerical duties including but not limited to photocopying, faxing, mailing, filing and arranging for deliveries.
• Exercise discretion in handling sensitive information as required by HIPAA and Agency guidelines.
• Handle all internal and external communications using phone, email, and written.
• Handle high volume phone systems with multiple lines and return calls / messages / emails promptly and consistently.
• Coordinate with internal and external stakeholders including staff, program participants, visitors, and vendors.
• Arrange, schedule and coordinate office calendar.
• Prepare and edit communications, presentations and other documents.
• Database management including but not limited to data entry into Excel and Electronic Health Records (EHR) systems.
• File and retrieve documents and reference materials.
• Provide timely, accurate and clear documentation according to established policies and procedures.
• Handle completing demands by responding effectively to challenges, deadlines, and emergencies.
• Respond to the needs of program participants promptly, accurately and with courtesy and respect.
• Represent the organization in a positive and appropriate manner to outside resources.
• Support the mission and values of SUS and draw attention to behavior that undermines group effectiveness or is inconsistent with core values.
• Additional duties as assigned.

REQUIREMENTS :

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or GED required.

A minimum of one year of experience in an administrative setting.

Some knowledge / experience working in the social service or related field is preferred.

Computer literate in Microsoft suite, skill sets in Word, Excel, and Outlook.

Ability to work in a fast-paced environment.

Have an understanding, appreciation, and commitment to the philosophy and mission of Services for the UnderServed (S : US).

PREFERRED QUALIFICATIONS & SKILLS

College or continuing education preferred.

Bilingual English / Spanish speaking preferred.

S : US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We're proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page.

We believe in fostering a culture built on our core values : respect, integrity, support, maximizing individual potential and continuous quality improvement.

S : US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S : US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.