Position Title : Order Management Specialist
Duration : 03+ months (Extendable)
Location : San Jose, CA 95134
Pay Rate : $30.00 - 33.82 / hr on W2
Client : Medical device (Molecular Devices)
Description :
- Order Management Specialist (OMS) is responsible for the timely, accurate, and compliant execution of order management activities including order assessment entry, backlog management, and other activities as required.
- The Order Management Specialist plans and proactively manages the entire process of fulfilling a customer contract to ensure that customer requirements are met.
- This is a role that has critical interactions with the sales service teams, customers and other key functions.
Essential Responsibilities :
Establish and maintain communication with key stakeholders throughout the process.Review and enter orders and ensure backlog quality; implement changes as required to maximize revenue recognition.Adhere to applicable policies and processes to ensure compliance.Give shipping and billing instructions in accordance with contract terms and conditions.Communicate with Installation, Applications, Manufacturing and Sales on order status and or logistics schedules.Identify and categorize submission processing defects Proactively resolve & escalate issues across functions regarding ability meet customer commitments.Support and adopt requirements to integrate new products and businesses.Collaborate with peers on other P&L Order Management teams to execute multi-business deals.Qualifications Requirements
Bachelors degree or equivalent experience.Minimum 2 years order management or customer service experience.Proficient in the following Microsoft applications Excel, Word, and PowerPoint to support high level of data entry volume Ability to work evenings and weekends during peak periods