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Order Management Representative
Order Management RepresentativeNet2Source (N2S) • San Jose, California, United States
Order Management Representative

Order Management Representative

Net2Source (N2S) • San Jose, California, United States
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Position Title : Order Management Specialist

Duration : 03+ months (Extendable)

Location : San Jose, CA 95134

Pay Rate : $30.00 - 33.82 / hr on W2

Client : Medical device (Molecular Devices)

Description :

  • Order Management Specialist (OMS) is responsible for the timely, accurate, and compliant execution of order management activities including order assessment entry, backlog management, and other activities as required.
  • The Order Management Specialist plans and proactively manages the entire process of fulfilling a customer contract to ensure that customer requirements are met.
  • This is a role that has critical interactions with the sales service teams, customers and other key functions.

Essential Responsibilities :

  • Establish and maintain communication with key stakeholders throughout the process.
  • Review and enter orders and ensure backlog quality; implement changes as required to maximize revenue recognition.
  • Adhere to applicable policies and processes to ensure compliance.
  • Give shipping and billing instructions in accordance with contract terms and conditions.
  • Communicate with Installation, Applications, Manufacturing and Sales on order status and or logistics schedules.
  • Identify and categorize submission processing defects Proactively resolve & escalate issues across functions regarding ability meet customer commitments.
  • Support and adopt requirements to integrate new products and businesses.
  • Collaborate with peers on other P&L Order Management teams to execute multi-business deals.
  • Qualifications Requirements

  • Bachelors degree or equivalent experience.
  • Minimum 2 years order management or customer service experience.
  • Proficient in the following Microsoft applications Excel, Word, and PowerPoint to support high level of data entry volume Ability to work evenings and weekends during peak periods
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    Order Management • San Jose, California, United States

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