Customer Success Specialist

Customer Success Specialist - Health

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

The Customer Success Specialist - Health role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid schedule (in-office 2 days a week), and amazing benefits.

As a Customer Success Specialist, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle. You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions. Your work will contribute significantly to customer retention and satisfaction.

Key tasks include supporting more complex customer onboarding processes, handling multiple customer inquiries with increasing complexity, assisting in resolving intermediate technical issues and troubleshooting, conducting intermediate product training sessions for customers, monitoring and analyzing customer usage patterns, documenting and communicating recurring customer feedback to the team, collaborating with sales and support teams on customer issues, identifying and escalating critical customer issues, recommending product / service improvements based on customer feedback, and assisting in development and refinement of onboarding materials.

You're a great fit if you have a bachelor's degree or equivalent job-related experience, advanced communication skills, customer relationship management skills, analytical skills, problem-solving capabilities, product knowledge, training skills, basic project management skills, technical proficiency with CRM and other customer support software, and the ability to work a hybrid schedule from our West Adams Street location.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including medical, dental, & vision plans, 401(k), FSA / HSA, commuter benefits, tuition assistance plan, vacation and sick time, and paid parental leave. Full details of our benefits are available at www.mywolterskluwerbenefits.com / index.html .

Diversity matters : Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer / departments is an Equal Opportunity / Affirmative Action employer.