Talent.com
serp_jobs.error_messages.no_longer_accepting
Customer Success Manager (Account Manager) (Tampa)

Customer Success Manager (Account Manager) (Tampa)

ReliaQuestTampa, FL, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Success Manager

Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In addition, you will play a critical role in understanding and shaping the right experience for each customer through an advisory approach defining and delivering the positive business outcomes through our platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders of some of the world's most trusted brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest.

The everyday hustle :

  • Serve as the main point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change.
  • Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results.
  • Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally.
  • Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ.
  • Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams.
  • Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on.
  • Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence.
  • Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery.
  • Capture client reporting needs and work with internal teams to compile meaningful metrics and data.
  • Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer's needs.
  • Responsible for executing 110% contract renewal and upsell of services.

Do you have what it takes?

  • Completed Bachelor's degree or higher education.
  • At least one year of account management experience or related.
  • Proficient with MS Word, Excel, PowerPoint, and OneNote.
  • Exceptional organization skills and ability to prioritize.
  • Strong emotional intelligence and ability to work effectively with others.
  • Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams.
  • Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and / or adjustments with customers.
  • Strong problem-solving skills and ability to identify unique solutions to complex problems.
  • Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication.
  • Ability to demonstrate good attitude, energy, and effort.
  • What makes you uncommon?

  • Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.
  • serp_jobs.job_alerts.create_a_job

    Customer Account Manager • Tampa, FL, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Manager Onboarding

    Manager Onboarding

    Home DepotPinellas Park, FL, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Manage Services operations processes for specific area(s) of responsibility and manage projects focusing on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director, Client Success - Portfolio Group (Tampa)

    Director, Client Success - Portfolio Group (Tampa)

    AramarkTampa, FL, United States
    serp_jobs.job_card.full_time
    Job Description The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for ea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Account ManagerTampa, FL, United States

    Account ManagerTampa, FL, United States

    EnavateTampa, FL, US
    serp_jobs.job_card.full_time
    Enavate is a rapidly growing, US-based IT company and a Microsoft Gold Partner, known for disrupting the SMB industry with tailored business solutions. As we expand globally, we're seeking an Accoun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Claims ManagerTampa

    Claims ManagerTampa

    Slide InsuranceTampa, FL, US
    serp_jobs.job_card.full_time
    Fueled by Passion, Purpose and Technology.At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe / award winning culture where collaboration and innov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Specialty Account Manager, Auvelity (Tampa East, FL)NewTampa, FL

    Specialty Account Manager, Auvelity (Tampa East, FL)NewTampa, FL

    Axsome TherapeuticsTampa, FL, US
    serp_jobs.job_card.full_time
    If no job description is provided, only the job title will be shown.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Manager (SMB) (Hybrid)

    Customer Success Manager (SMB) (Hybrid)

    KnowBe4Clearwater Beach, FL, US
    serp_jobs.job_card.full_time
    Customer Success Manager (SMB) (Hybrid).Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Enterprise Account ManagerTampa, FL, United States

    Enterprise Account ManagerTampa, FL, United States

    EnavateTampa, FL, US
    serp_jobs.job_card.full_time
    We are looking for an Enterprise Sales Manager to join our team of professionals.As a Microsoft Gold Partner, Enavate Enterprise works closely with our existing clients to deliver world-class servi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Client Success Manager

    Client Success Manager

    AppWorkSt. Petersburg, Florida, United States, 33701
    serp_jobs.job_card.full_time
    At AppWork, we've built a simple, user-friendly.PropTech platform that modernizes maintenance operations.Our platform brings everything into one easy-to-use platform so property managers, maintenan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    QualifactsTampa, FL, US
    serp_jobs.job_card.full_time
    Customer Success Manager (CSM).We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Summary of the Customer Success Manager (CSM).The Custom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Success Manager

    Customer Success Manager

    Macquarie Technology GroupSydney Florida, United States, 33527
    serp_jobs.job_card.full_time
    Australia's #1 Technology Great Place to Work 2025 for the second year running!.Great Place to Work Certified 2024.Gallup Exceptional Workplace Award globally!. Macquarie Cloud Services are the Aust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager- Public Safety

    Customer Success Manager- Public Safety

    Vector SolutionsTampa, FL, United States
    serp_jobs.job_card.full_time
    Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology.Vector's unique product set aims at training and learning management, continuing educ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    EnumerateClearwater Beach, FL, US
    serp_jobs.job_card.full_time
    Enumerate is looking to hire a Customer Success Manager.This role will prioritize building positive relationships with our existing customers and helping them gain access to resources and tools to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    Shift4Tampa, FL, US
    serp_jobs.job_card.full_time
    Shift4 (NYSE : FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce-enabling technology, Shift4 powers billions of transactions a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Success Manager

    Success Manager

    MDVIPTampa, FL, US
    serp_jobs.job_card.full_time
    This is a remote position with a preference for candidates based in Tampa, FL.MDVIP : Transforming Primary Care, One Patient at a Time. MDVIP is a national leader in personalized healthcare, empoweri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Accounts Manager

    Customer Accounts Manager

    AaronsMulberry, FL, US
    serp_jobs.job_card.full_time
    The salary range for this role is $15.This position is also eligible for incentive pay based on performance.Aaron's Customer Account Managers drive the success of our stores by leading the customer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Manager- Government Solutions

    Customer Success Manager- Government Solutions

    Vector SolutionsTampa, FL, United States
    serp_jobs.job_card.full_time
    Vector Solutions is seeking a Customer Success Manager to join the Government Solutions team who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Manager (Account Manager)

    Customer Success Manager (Account Manager)

    ReliaQuestTampa, FL, US
    serp_jobs.job_card.full_time
    Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Implementation Manager (Customer Onboarding) - Riverview, FL

    Implementation Manager (Customer Onboarding) - Riverview, FL

    BlueGrace LogisticsRiverview, FL, US
    serp_jobs.job_card.full_time
    This role is primarily responsible for the successful onboarding of new clients, focused with North American transportation Management. This person will oversee all facets of implementation includin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Specialist

    Customer Success Specialist

    Robert HalfTampa, FL, US
    serp_jobs.job_card.permanent
    We are looking for a dedicated Customer Success Specialist to join our team in Tampa, Florida.In this role, you will play a critical part in ensuring our clients receive exceptional service and sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Relations Manager

    Customer Relations Manager

    LithiaTampa, FL, US
    serp_jobs.job_card.full_time
    Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you!. We are part of the Lithia & ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30