Manager, Account Services - Card Support

remote type

Hybrid

locations

MO - Kansas City Downtown / Plaza - Kansas City - KC Downtown Trust Building (922 Walnut) (64106)

time type

Full time

posted on

Posted Today

job requisition id

36771

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Annual Salary : $80,000.00 - $94,500.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this role is to provide strategic leadership for the Card Support and Booking teams serving Commercial Contract and Business Card clients. This position oversees daily operations, performance reporting, and employee development while ensuring a high-quality customer experience and collaborating with cross-functional teams to meet service level agreements throughout the application and onboarding process.

Essential Functions

Lead and develop the Card Support and Booking teams, aligning daily operations with departmental strategy

Resolve escalated issues and serve as a subject matter expert in account services

Oversee application reviews and customer onboarding processes, ensuring resolutions are delivered accurately and on time

Commitment to delivering high-quality service and resolving escalated issues with professionalism and urgency

Drive process improvements to boost efficiency, accuracy, and customer satisfaction

Collaborate with cross-functional teams to meet service level agreements and regulatory standards

Ensure compliance with internal policies and industry regulations

Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects / issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

Communicate decisions, priorities and relevant information to team members effectively

Support budget management, planning and expenditure

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Strong knowledge of the of commercial card products, dispute processes, and account services- including Reg Z and Reg E compliance along with knowledge of best practices

Proven ability to communicate critical information clearly and effectively across all levels, including senior management and branch networks

Ability to identify efficiencies, streamlining workflows, and driving continuous improvement

Strong knowledge of industry regulations and third-party platforms used in dispute management

Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

Ability to drive results and balance management of organizational risk and meeting goals of the business

Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook, comfortable with case management systems and reporting tools

Education & Experience

Bachelor's degree in Business Administration, Finance, or a related field or equivalent combination of education and experience required

6+ years financial services, operations, or account servicing preferred experience required

3+ years leadership / supervisory experience in a fast-paced, customer focused environment required Experience working with regulatory frameworks such as Reg Z and Reg E preferred

• Hybrid Schedule : In office 2 days per week
• For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Account Services - Card Support job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $80,000 to $94,500 annually.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location : 922 Walnut St, Kansas City, Missouri 64106

Time Type : Full time