Store Director

Store Director

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

You lead a team that has one purpose : to help all families discover the joy of everyday life. You develop leaders who care about their teams, who care about their guests and each other. You lead a team of experts, advocates, and consultants that are passionate about making sure guests get what they came for (plus a little more) every time they shop at their store. You take accountability in running a profitable growth business.

As a Store Director, no two days are ever the same, but a typical day will most likely include the following responsibilities :

• Cultivate a guest-centric and engaged team
• Drive accountability through clear expectations and consistent performance management
• Be approachable and available for your team, lead a culture where leaders and team members are able to share and issues are quickly resolved
• Recruit, hire and retain a passionate team for area specific knowledge and expertise
• Oversee the scheduling process to ensure schedules meet the needs of your business, while providing a consistent guest experience and aligning with team member availability and desired hours
• Demonstrate and promote inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Invest in and follow up on personal and team training to enhance skills and capabilities, follow up to consistently achieve timely completion of required training
• Model creating a welcoming experience by greeting guests as you are working
• Demonstrate how to engage with guests when assistance is needed; engage with guests in a welcoming way and help solve their specific needs
• Lead by thanking guests and let them know we're happy they chose to shop at Target
• Drive a guest-obsessed culture balancing the in-store and digital guest to deliver on store sales goals and operational goals while ensuring your team can inform, educate and promote the suite of benefits, features, and offerings that reward our guest and / or enhance their shopping experience (including the Target App, Target Circle Card, Target Circle, Drive Up, Order Pick Up and Circle 360 same day delivery)
• Own your store's overall business to drive efficiency, safety and grow sales
• Build and execute plans to run an efficient operation to fund future growth
• Lead and create a culture of executing all best practices by understanding where operational shortage can occur throughout the building, build routines and action plans to resolve opportunities, and establish clear goals and expectations to hold team accountable
• Leverage your reports (financial, operational, safety, team and guest) to understand the business and make decisions
• Lead a culture of financial accountability through following your sales trends, leadership headcount guideline, payroll management and hourly overtime guidance and teaming each team how to understand their role in driving sales growth and total store profitability
• Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
• Build relationships that are important to the store's community to address the most pressing local needs
• Leverage field support partners to help you solve problems and drive continuous operational improvement
• Set clear priorities for the team through balancing competing priorities and demands
• Own the safety culture and performance for the store through modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, validating investigations effectively drive sustainable solutions, and own total store accountability to safety
• Validate an instore security culture by focusing on deterrence, response, and resolution in order to improve physical security processes
• Validate that merchandise protection strategies across the total store are being executed according to best practices
• As a key carrier, follow all safe and secure training and processes
• Addressing all store emergency and compliance needs
• Always demonstrate a culture of ethical conduct, safety (including food safety) and compliance; lead and hold the team accountable to work in the same way

This may be the right job for you if :

The good news is that we have some amazing training that will help teach you everything you need to know to be a Store Director. But there are a few skills you should have from the get-go :

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :