Client Success Manager (Account Manager)

Client Services Professional

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. WebMD is an Equal Opportunity / Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. We're looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot.

Responsibilities :

• Foster and nurture strong client relationships
• Support overall client satisfaction by providing the highest caliber customer-service experience
• Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives
• Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance
• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations
• Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication, in accordance with client standards
• Continuously learn and deepen the understanding of Medscape's processes and products to maximize efficiency and speed to market, ensuring a smooth client experience
• Demonstrate understanding of revenue delivery and supporting overall team revenue goals
• Travel to client locations as needed to strengthen relationships and support project success

Requirements :

Preferred Qualifications :