Senior Implementation Manager San Francisco, California, United States

Overview

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

Truework, recently acquired by Checkr, provides access to crucial employment, income information and asset information needed for mortgage loans, apartment rentals, background checks, and more. We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

Role Summary

As a Senior Implementation Manager on the Truework team, you’ll be a critical partner in a uniquely hybrid position that requires both business and technical knowledge; as well as expertise to design and iterate solutions to deliver and optimize Truework’s solutions for existing customers. In this role, you will guide our customers and partners to deliver amazing value to their business with our products, demonstrating thought leadership to frame the customer’s strategic direction, and orchestrating our customer and product teams to achieve the desired outcome.

This role partners across multiple roles within Truework including Sales, Customer Success, Product and Engineering - in order to guide the implementation, integration, and expansion of our solutions. You’ll also serve as the tip of the spear in growing the reach of our technology in new use cases and markets.

Responsibilities

• Facilitate continuous discovery to understand customer’s end to end verification workflows including challenges and needs to derive business and technical requirements.
• Facilitate optimization sessions and provide recommendations to enhance customer process and solution
• Provide architectural oversight for complex customer deployment including webhook events and API integrations
• Identify technical system and infrastructure interdependencies to ensure on-time delivery
• Create and present solution design including end to end workflow to customer and internal groups within Truework
• Validate delivered solution to ensure its alignment with design
• Develop customer UAT test cases and facilitate UAT
• Serve as technical expert during implementation
• Assist in troubleshooting deployment problems when deep expertise is required
• Triage, debug, and drive mitigation of service-impacting issues
• Team player who will work across the organization working closely with Product Management and Engineering to continue improving the way we serve our customers
• Ability to travel as needed

What you bring

What you get

Equal Employment Opportunities

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and / or federal laws, including the San Francisco’s Fair Chance Ordinance.

For more information on our compensation philosophy, see our website.

#J-18808-Ljbffr